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Shipping Policies
At IllPumpYouUp.com we have two popular shipping
services: UPS and USPS Priority Mail. To find out what the
fee will be for your order, simply choose the items you would
like to purchase and then press the 'Proceed To Checkout'
link on the 'Shopping Cart' page. On the botton of the customer
information page is a drop down for shipping option, this
is where you will find out the shipping cost depending on
which shipping option you choose. We like for our customers
to know exactly how much they will be paying for shipping
before they enter in their credit card information.
We do our best to ship all orders the same day they are ordered. Most orders are shipped by noon the next day. Some items may take up to 48 hours to ship. Shipping time in transit is measured from the day after the package is picked up by the shipping carrier, to the time it arrives at its final destination. Please allow up to 48 hours for orders to be processed and shipped.
Once your package is picked up by UPS or USPS, we have very minimal control. We do not guarantee that UPS will deliver 2nd Day Air within 2 days and 3 Day Select within 3 Days. We also do not offer refunds for packages that take longer then advertise by UPS or USPS.
After an order is shipped a UPS Tracking Number or USPS Delivery Confirmation Number will emailed to the customer's email address.
(We have a strict 'FOB Shipping Point' policy)
Lower 48 States
USPS Priority 2-3 Days: This shipment method
only takes 1 - 5 days in most cases, USPS shipping is 6 days
a week (Monday thru Saturday). The rates for the USPS Priority
Mail are based on the weight of the package. Depending on
the items in your shopping cart, the rate will be different.
The rates for USPS starts at $4.75.
UPS Ground: This service takes between 1
- 6 business days.
USP shipping is 5 days a week (Monday thru Friday) so packages
sent with UPS will are not deliver on Saturday or Sunday.
UPS Ground is usually cheaper for heavy shipments, like large
containers of protein. The fee for UPS Ground starts at $6.54!
UPS 3 Day Select: UPS 3 Day Select usually
delivery within three business days. Shipping charges start
at $11.39 and change based on the weight of your order. You
can view the shipping charges on the 'Customer Information'
page prior to placing your order and can then decide if this
method is right for you.
UPS 2nd Day Air: UPS 2nd Day Air usually
delivery within two business days. Shipping charges start
at $14.94 and change based on the weight of your order. You
can view the shipping charges on the 'Customer Information'
page prior to placing your order and can then decide if this
method is right for you.
Hawaii, Alaska, US Territories, and PO Boxes
IllPumpYouUp.com ships all orders going to Hawaii, Alaska, US Territories or a P.O. Box via US Postal Service. Depending on product availability and location, most orders will be received with in 3-11 business days. On rare occasions we have seen larger orders going to Hawaii take up to 2-5 weeks to be delivered. The rates for Hawaii, Alaska and PO Boxes starts at $4.75.
Military Addresses (APO/FPO)
IllPumpYouUp.com ships all orders sent to APO and FPO boxes
via USPS Mail. If your shipping address is to an APO or FPO you must choose Shipment Type of 'Military APO/FPO'. Depending on your military address,
orders should arrive within 1-2 weeks, however we have seen some orders take up to a 4-6 weeks. The rates
for Military Addresses starts at $4.75.
Free Shipping
We offer free shipping for a few select Ephedra products. Shipping method will be determined based on the orders weight and cost. (This offer is not for international orders)
Internations Shipping
We do not regularly ship internationally, however occasionally we do make an exception. All international orders will have a $10 charge added to their total. Since we do not keep track of each country's custom policies, we do not offer any refunds or reship orders that have been seized by customs. The risk of shipping orders internationally is taken by the customer.
(This does not include military overseas)
Package Insurance
If your order gets lost before being marked delivered or is damaged, we will either replace the damage/missing items or offer you a refund. (note: 'Insurance' does not cover orders that are not received but are marked delivered by UPS or USPS) (We have a strict 'FOB Shipping Point' policy)
Choosing a Wrong Shipping Option
If you happen to choose the wrong shipping option during your checkout (i.e. choosing 'UPS Ground' for an order being shipped to a military address or choosing 'P.O. Box' for an order not going to a P.O. Box) we will correct the shipping type before your order is processed.
Delayed Delivery
Occasionally orders take longer to be delivered then the normal shipping time. These can be due to temporally lost packages, backups at UPS or USPS transfer locations, bad weather, increased holiday traffic, ect. On rare occasions some packages may be lost; we require 20 shipping days before an order can be re-shipped or a credit is issued.
Partial Shipments On Backordered Items
We strive to keep every item in stock but sometimes factors beyond our control prevent this and the items will go on temporary backorder. If you ordered more than one item, we will occasionally ship the in stock items that same day. As soon as the backordered item comes in we’ll rush to fill your order and ship it out at no extra charge! If you chose UPS 2nd or 3rd day air as your shipping type, we will ship out your first package with the shipping method that you chose; remaining backordered items will be shipped using UPS ground or US Postal Service.
Shipment Tracking
If you want to follow the progress of your order, tracking
information is available at USPS and UPS web tracking systems.
Please use your tracking number and the links below to track
your order.
USPS Shipment Tracking
UPS Shipment Tracking
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