IllPumpYouUp.com
 
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Home > Support Center > Frequently Asked Questions
 

Payment Questions
What types of credit cards do you accept?
When will my credit card be charged?
Is it safe to use my credit card?
Do you accept cash, personal checks or money orders as payment?
Do you charge sales tax?
Can I place my order by phone?

Shipping Questions
How much is shipping and how long will it take?
How do I track my order?
Do you ship internationally?

Cancelling or Changing Orders
How do I cancel/change my order?
When will my credit appear on my account?

Shopping Cart Questions
How do I find the product I'm looking for?
How do I add items to the shopping cart?
How do I change the quantitys of the items in my shopping cart?
How do I delete an item from my shopping cart?

Returning and Backorder Questions
What is your return policy?
What if an item I purchased is backordered?

Miscellaneous Questions
I received the wrong product.
Did your company write all those product descriptions?
How do I use a coupon?
How can I contact you guys?

 

What types of credit cards do you accept?

The credit cards that we accept are Visa, Mastercard, Discover, and American Express. When ordering, please be sure to provide your correct billing address. Your billing address is the address where your credit card statements are mailed to. Failure to provide a correct billing address will result in automatic cancellation of your order.

* Credit card fraud will not be tolerated. If we suspect your order to be fraudulent, we will immediately contact the FBI and other relevant authorities, and you will be prosecuted under the fullest extent of the law.

 

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

 

Is it safe to use my credit card?

Shopping Cart Security: We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. The information is encrypted on your computer, sent through the Internet as encrypted code, and decoded on IllPumpYouUp.com's secure server. You will notice the LOCK or KEY in your browser, indicating that the transaction is being done over a secure server

Our SSL certification is with the world's second largest Certificate Authority, GeoTrust provides the highest assurance of trust to all its customers. GeoTrust maintains compliance with WebTrust, a comprehensive third-party auditing process which signifies that GeoTrust meets the highest standards for issuing and managing digital certificates. GeoTrust also leverages the best possible physical infrastructure and network security to maintain customer accounts and certificate data. Their state of the art hosting facilities are fully redundant with network operations centers that meet stringent WebTrust standards for physical and network access control.

When you place an online order, our secure order form requests contact, billing, and financial information such as name, email address, credit card number and billing address. Your contact information in needed just incase we need to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. And yes, you can opt not to get email from us, just uncheck the opt in check box on the 'Customer Information' page. The credit card information we collect is used ONLY to bill you for products you purchase.

Your credit card is NOT left on the server for a long period of time. Within hours your credit card information is downloaded through a secure connection to our secure corporate computers and then deleted off the web site servers. This is also true of all of your personal information.

Our Server Security: Our server engineers take security very seriously. At all times we keep the server up to date with the latest security patches and software. We subscribe to many services that automatically notify us if there are ANY security problems, no matter how small.

You can click the Hacker Safe seal below to get our security information from ScanAlert, a 3rd party security testing service:

HACKER SAFE certified sites prevent over 99.9% of hacker crime.

Notice the "last tested" date!

Your credit card will be processed by Authorize.net, the world's largest and most secure real-time credit card processor. Don't settle for anything less with your personal information!

 

Do you accept cash, personal checks or money orders as payment?

To place an order using cash, check or money order, follow the checkout process as normal and select 'Cash, Check or Money Order' as your payment type on the 'Customer Information' page. Once your order is complete mail invoice with your payment to:

IllPumpYouUp.com
527 D Street
Clearwater, FL 33756

Once we receive your invoice and payment, we will then package and ship out your order. Checks and Money Orders should be made payable to IllPumpYouUp.com. Personal and business checks must be cleared before your orders will be shipped.

 

Do you charge sales tax?

NO, every purchase from our store is tax free no matter what state you live in.

 

Can I place my order by phone?

We encourage customers to place their order on-line because it is faster, more convenient, and there is less margin for error. However, if you absolutely must, you may order by phone.

 

How much is shipping and how long will it take?

Lower 48 States
USPS Priority 2-3 Days:
This shipment method only takes 1 - 5 days in most cases, USPS shipping is 6 days a week (Monday thru Saturday). The rates for the USPS Priority Mail are based on the weight of the package. Depending on the items in your shopping cart, the rate will be different. The rates for USPS starts at $4.75.

UPS Ground: This service takes between 1 - 6 business days. USP shipping is 5 days a week (Monday thru Friday) so packages sent with UPS will are not deliver on Saturday or Sunday. UPS Ground is usually cheaper for heavy shipments, like large containers of protein. The fee for UPS Ground starts at $6.54!

UPS 3 Day Select: UPS 3 Day Select usually delivery within three business days. Shipping charges start at $11.39 and change based on the weight of your order. You can view the shipping charges on the 'Customer Information' page prior to placing your order and can then decide if this method is right for you.

UPS 2nd Day Air: UPS 2nd Day Air usually delivery within two business days. Shipping charges start at $14.94 and change based on the weight of your order. You can view the shipping charges on the 'Customer Information' page prior to placing your order and can then decide if this method is right for you.

Hawaii, Alaska and PO Boxes
IllPumpYouUp.com ships all orders going to Hawaii, Alaska or a P.O. Box via US Postal Service. Depending on product availability and location, most orders will be received with in 3-11 business days. On rare occasions we have seen larger orders going to Hawaii take up to 2-5 weeks to be delivered. The rates for Hawaii, Alaska and PO Boxes starts at $4.75.

Military Addresses (APO/FPO)
IllPumpYouUp.com ships all orders sent to APO and FPO boxes via USPS Mail. If your shipping address is to an APO or FPO you must choose Shipment Type of 'Military APO/FPO'. Depending on your military address, orders should arrive within 1-2 weeks, however we have seen some orders take up to a 4-6 weeks. The rates for Military Addresses starts at $4.75.

Free Shipping
We offer free shipping for a few select Ephedra products. Shipping method will be determined based on the orders weight and cost. (This offer is not for international orders)

Internations Shipping
Yes we do ship internationally. For a full list of countries that we ship to Click here.

 

How do I track my order?

If you want to follow the progress of your order, tracking information is available at USPS and UPS web tracking systems. Please use your tracking number and the links below to track your order.

USPS Shipment Tracking
UPS Shipment Tracking

 

Do you ship internationally?

Yes we do ship internationally. For a full list of countries that we ship to Click here.

 

How do I cancel/change my order?

Orders may be cancelled or changed if the customer contacts IllPumpYouUp.com before the order is shipped. To provide the quickest delivery to your door orders are sent immediately to the warehouse to be packaged and shipped. That's why it is crucial to contact us as soon as possible with any needed changes to your order.

 

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

 

How do I find the product I'm looking for?

Finding the product you are looking for on a large site can be difficult, that is why we have multiple ways to search for items on our site.

Seach Box
Use the search box located at the top right of every page if you already know the product name or manufacturer of the products you are looking for.

Search By Brand
On the right hand side of evey page is a list of the most popular brands that we carry. Select the brand you would like to see and you will be taken to a page showing each item available from that manufacturer.

Search By Category
If you are looking for products in a certain category, but don't know the specific product name or manufacturer, click on the 'Shop By Category' link on the bottom of every page.

 

How do I add items to the shopping cart?

To add a product to the shopping cart, click on the "Add To Cart" button located on each product page. This will place the item into your cart, but does not mean that you are purchasing this item. You may remove the item from your cart at any time. You may add multiple items to your cart by choosing different products and adding them one at a time.

 

How do I change the quantitys of the items in my shopping cart?

If you would like to add more than one of a certain product, there are 2 ways to increase your quantity. You may change the "Quantity" drop down box before adding the product to the cart, or after you have added an item, you can change the quantity when inside of your shopping cart by clicking the "Recalculate" button.

 

How do I delete an item from my shopping cart?

To delete an item from your cart, just click on the "Remove" link next to the item name.

 

What is your return policy?

Before returning any merchandise please send us your order number and items you will be returning for return authorization. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 14 days of your receipt of shipment. A 15% restocking fee will be applied to returns after 14 days. We cannot issue credit if the product has been damaged, opened and/or used.

 

What if an item I purchased is backordered?

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will notify you with an estimated time of delay, your order will be packaged and shipped on the same day we receive the missing items from the manufacture. Occasionally on larger orders with out of stock items we will send out partial shipments, in-stock items will be shipped out immediately and the out of stock items will be shipped out when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.

If you do receive an e-mail that your order is on backorder you can reply back and ask for partial shipments.

 

I received the wrong product.

If you feel that you have received the wrong product, please contact us by e-mailing us at admin@illpumpyouup.com or call us at 1-800-940-2911 within 48 hours of receiving the product.

 

Did your company write all those product descriptions?

No, these descriptions were all taken from the product labels or provided by the manufacturers themselves. Any claims that are made by various manufacturers are not the responsibility of IllPumpYouUp.com. We will not be held liable for any possible injuries, side effects, etc. resulting from the use or misuse of any of these products.

All statements on this web site have not been evaluated by the US Food and Drug Administration. The products are not intended to prevent, cure, treat or diagnose any disease.

 

How do I use a coupon?

After adding items to your cart, click the "Proceed To Checkout" link on the shopping cart. At the bottom of the 'Customer Information' page you'll see a text box called 'Discount Code' where you may enter your coupon code.

 

How can I contact you guys?

Mailing Address:
IllPumpYouUp.com
527 D Street
Clearwater, FL 33756

Phone: 800.940.2911
Fax: 727.360.8453

Customer Support:
Peter Hyc (e-mail) phyc@illpumpyouup.com

 

 



 
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