Support Center > Customer Service

How To Shop On IllPumpYouUp.com

Finding the product you are looking for on a large site can be difficult, that is why we have multiple ways to search for items on our site.

Seach Box
Use the search box located at the top right of every page if you already know the product name or manufacturer of the products you are looking for.

Search By Brand
On the right hand side of evey page is a list of the most popular brands that we carry. Select the brand you would like to see and you will be taken to a page showing each item available from that manufacturer.

Search By Category
If you are looking for products in a certain category, but don't know the specific product name or manufacturer, click on the 'Shop By Category' link on the bottom of every page.


Using Our Shopping Cart

Adding Proucts To The Shopping Cart
To add a product to the shopping cart, click on the "Add To Cart" button located on each product page. This will place the item into your cart, but does not mean that you are purchasing this item. You may remove the item from your cart at any time. You may add multiple items to your cart by choosing different products and adding them one at a time.

Changing Quantities
If you would like to add more than one of a certain product, there are 2 ways to increase your quantity. You may change the "Quantity" drop down box before adding the product to the cart, or after you have added an item, you can change the quantity when inside of your shopping cart by clicking the "Recalculate" button.

Checking Out
After you are through adding products and are ready to check out, simply go to your shopping cart by clicking the "Cart" button located at the top of each page. Once inside of your shopping cart, review the items you have added and make any necessary changes. When you are satisfied with your cart contents, click the "Proceed To Checkout" link located on the botton of the shopping cart page. You will then be able to enter in you email address if you are a returning customer, or to fill out the customer information page if you are a first time customer. Follow the instructions to complete your checkout and finalize your order with us.


Payment Options

Credit Cards
The credit cards that we accept are Visa and Mastercard. When ordering, please be sure to provide your correct billing address. Your billing address is the address where your credit card statements are mailed to. Failure to provide a correct billing address will result in automatic cancellation of your order.

* Credit card fraud will not be tolerated. If we suspect your order to be fraudulent, we will immediately contact the FBI and other relevant authorities, and you will be prosecuted under the fullest extent of the law.

PayPal - CURRENTLY UNAVAILABLE
To place an order using PayPal, select PayPay as your payment type on the 'Customer Information' page. In the final step of the check out you will be taken to the PayPal site to complete your order. Our account is set up to only accept those who have a Confirmed Address. Once you have completed the PayPal process, you will be brought back to this site which will provide you with your order number.

Cash, Check or Money Order
To place an order using a cash, check or money order, follow the checkout process as normal and select 'Cash, Check or Money Order' as your payment type on the 'Customer Information' page. Once your order is complete mail invoice with your payment to:

IllPumpYouUp.com
12467 62nd St. Unit #102
Largo, FL 33773

Once we receive your invoice and payment, we will then package and ship out your order. Checks and Money Orders should be made payable to IllPumpYouUp.com. Personal and business checks must be cleared before your orders will be shipped.


Safe and Secure Shopping

One of our most important goals at IllPumpYouup.com is to make shopping with us a 100% secures. In all of the years we have been in business with tens of thousands of online orders, we have never had a security problem. No stolen credit cards or leaked transactions... nothing.

Shopping Cart Security: We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. The information is encrypted on your computer, sent through the Internet as encrypted code, and decoded on IllPumpYouUp.com's secure server. You will notice the LOCK or KEY in your browser, indicating that the transaction is being done over a secure server

Our SSL certification is with the world’s second largest Certificate Authority, GeoTrust provides the highest assurance of trust to all its customers. GeoTrust maintains compliance with WebTrust, a comprehensive third-party auditing process which signifies that GeoTrust meets the highest standards for issuing and managing digital certificates. GeoTrust also leverages the best possible physical infrastructure and network security to maintain customer accounts and certificate data. Their state of the art hosting facilities are fully redundant with network operations centers that meet stringent WebTrust standards for physical and network access control.

When you place an online order, our secure order form requests contact, billing, and financial information such as name, email address, credit card number and billing address. Your contact information in needed just incase we need to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. And yes, you can opt not to get email from us, just uncheck the opt in check box on the 'Customer Information' page. The credit card information we collect is used ONLY to bill you for products you purchase.

Your credit card is NOT left on the server for a long period of time. Within hours your credit card information is downloaded through a secure connection to our secure corporate computers and then deleted off the web site servers. This is also true of all of your personal information.

Our Server Security: Our server engineers take security very seriously. At all times we keep the server up to date with the latest security patches and software. We subscribe to many services that automatically notify us if there are ANY security problems, no matter how small.

You can click the Hacker Safe seal below to get our security information from ScanAlert, a 3rd party security testing service: